Shipping policy

All prices in our shop include statutory VAT.

Shipping costs

Shipping is free – with no minimum order value and to all delivery countries: Germany, Austria, Switzerland, Belgium, France, Ireland, Italy, the Netherlands, Spain, the United Kingdom and the USA.

Some small items such as tasbih, miswak or perfume oil are only available as an add-on to an order with a main item, for example a prayer rug.

Delivery time

We ship with DHL. The usual delivery time is 2 to 5 business days after receipt of payment.

We contractually guarantee delivery within 7 business days at the latest (§ 4 of our Terms and Conditions). 2 to 5 business days is the norm, 7 business days is the maximum.

Personalised prayer rugs are made individually for you. Here too, the usual delivery time is 2 to 5 business days; in times of high demand – for example before Ramadan and Eid – it may take longer. If your order takes longer, we will contact you ourselves.

With the priority production option, your order is made first and shipped faster.

Shipment tracking

As soon as your order leaves our warehouse, you will receive an email with the tracking number. You can use it to track your delivery with DHL at any time.

Customs and import duties for deliveries to Switzerland and the United Kingdom

For deliveries to countries outside the EU, customs duties, import VAT and handling fees charged by the carrier may apply. These costs are borne by you as the recipient and are not included in our shipping costs. Their amount and due date depend on the regulations of the destination country.

Damaged or lost shipments

If your order arrives damaged or not at all, write to us at info@molora.de – ideally with photos and your order number. We will take care of it and sort it out with the shipping company.

Returns

Returns are subject to our right of withdrawal and 30-day return policy. You bear the direct costs of the return shipment. We do not charge any restocking or handling fee.

Personalised items – especially prayer rugs with individual name or custom embroidery – are excluded from returns, as they are made individually for you.